Privacy Policy 820rr — Malaysia User Data Protection
820rr is committed to protecting every user's privacy. This page explains how we collect, use, and safeguard your personal information.
Information Collected by 820rr
When you register and use the 820rr platform, we collect certain categories of information to keep our services running smoothly, securely, and in line with the needs of our Malaysian users.
Account Information:
- Full name, active Malaysian phone number, and encrypted password collected at registration.
- Date of birth information to verify that the user is 18 years of age or older.
- Bank account numbers or digital wallet details (TNG e-Wallet, DuitNow) linked to your account for MYR deposits and withdrawals.
Device & Browser Information:
- IP address, device type, operating system, and browser version used to access the platform.
- General location data (based on IP) to verify that the service is being accessed from a permitted region.
- Login session data, including access times and active session duration.
Usage & Transaction Data:
- Betting records, game history, and all deposits and withdrawals made on the platform.
- Game preferences, categories visited, and average session duration for the purpose of improving the user experience.
How Your Information Is Used
Platform Operations
- Verifying user identity and processing new account registrations.
- Processing MYR deposits and withdrawals through local payment gateways.
- Maintaining accurate betting and transaction records for user reference and internal audits.
- Detecting and preventing fraud, unauthorised access, and platform misuse.
Communication & Improvement
- Sending account-related notifications, the latest promotions, and platform updates through your preferred channels.
- Analysing usage patterns to improve interface design and tailor content to the interests of Malaysian users.
- Complying with applicable legal and regulatory requirements, including KYC and AML obligations.
- Resolving customer support enquiries more accurately and efficiently.
Cookies & Tracking Policy
The 820rr platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly on your device.
Types of cookies we use:
- Essential Cookies: Required for core platform functions such as maintaining login sessions and language preferences. These cookies cannot be disabled as they are essential to the platform's operation.
- Analytics Cookies: Helping us understand how users interact with the platform — pages visited, time spent, and navigation paths. This information is used in aggregate form and does not directly identify individuals.
- Performance Cookies: Saving settings such as screen resolution and display preferences to ensure the platform renders correctly across different devices.
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect certain features of 820rr. Continued use of the platform is taken as consent to the use of cookies as described in this policy.
Data Storage & Security
All 820rr user personal data is stored on servers protected with SSL encryption in transit and encryption at rest. Access to user data is strictly limited to staff with a legitimate operational need.
User passwords are never stored in plain text — they go through a cryptographic hashing process before being saved. This means even internal staff cannot read your password.
Financial transaction data in MYR is retained for the period required under Malaysian financial law and deleted once the minimum retention period has lapsed.
Sharing Information with Third Parties
820rr does not sell, rent, or trade users' personal information to any third party for marketing purposes. Your information is only shared in the following limited circumstances:
- Payment providers: Information required to process MYR deposits and withdrawals is shared with licensed payment gateways.
- Game providers: Usernames and account IDs are shared with third-party game providers to enable gameplay.
- Legal requirements: We may disclose information to the relevant authorities when required by Malaysian law or court order.
User Rights, Policy Updates & How to Contact Us
As an 820rr platform user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
- Right to Rectification: If the information we hold is inaccurate or out of date, you may request a correction. Certain details such as your name and date of birth can be updated directly from your account profile.
- Right to Erasure: You may request the deletion of your account and personal data. Requests will be processed within 30 business days, subject to record-keeping obligations under Malaysian financial law.
- Right to Object: You may object to the processing of your data for direct marketing purposes at any time by contacting our support team.
Changes to This Privacy Policy:
820rr reserves the right to update this Privacy Policy at any time. Users will be notified of significant changes via in-platform notifications or email. The date of the most recent update will always be displayed at the top of this page. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
For any privacy-related enquiries or to exercise your rights, contact the 820rr support team at [email protected]. You may also visit FAQ page for more information.
Still Have Questions About Your Privacy?
The 820rr support team is here to help. Check our FAQ or register to start enjoying the platform safely.